This session examines current hot issues based upon changes in guidelines, policies, and procedures from TREC, TAR, state, and/or or federal sources. Potential topics include RESPA changes and how they affect current transactions; changes in licensing laws, including adult education; how to properly price their listings, negotiate price reductions, and effectively close reluctant buyers. Knowing how to handle these issues will help agents raise the bar in terms of customer service, agent reviews, conflict resolution, and risk management.